Terms & Conditions
All prices quoted on this site are retail prices at the time of production. As circumstances beyond our control may arise, prices may have to be raised or lowered (including any changes to the rate of value added tax (VAT). The correct price will be displayed on your delivery note. If for any reason you deem a product unacceptable it may be returned to the address on your delivery note (also shown on the ‘contact us’ page at www.houseofbluebell.com) provided it is returned within 28 days of receiving the product and any labels/tags are still attached (please try on garments before removing tags). All returns must also be in accordance with our standard return policy. This does not affect your statutory rights. All prices shown on our site are in Great British Pounds; Sterling. Whilst we make every effort to ensure that all details, descriptions and prices on our website are accurate, errors may occur. If an error is discovered in the price of any goods that you have ordered, we will inform you as soon as possible and give you the option to confirm your order at the correct price or to cancel your order. If you are unable to contact you, we will assume your order is cancelled and (if monies have already been taken from your account) you will be refunded in full. Where applicable, all prices are inclusive of VAT. Delivery charges (currently at a flat rate of £5 for UK deliveries and £12.50 for international deliveries*) will be included in the ‘Total Price’ which is shown at the checkout page.
This website is operated by House of Bluebell. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about:
who we are,
how and why we collect, store, use and share personal information,
your rights in relation to your personal information,
and how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
House of Bluebell ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply
across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Your email address,
Your telephone number
Some examples of when we collect this information include:
When registering for an account,
When placing an order,
When subscribing for newsletters
b) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf.
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share you personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post or email, we will not send promotional material in any other way.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a
competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
This is to enable us to do the following:
Name and Address - for delivery purposes,
Email Address and Telephone Number - for order confirmation / should we need to contact you
with any issues relating to an order
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and Address - 6 years to satisfy UK tax laws
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being
accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal
information to those who have a genuine business need to know it. Those processing your information
will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We are certified to ISO 27001. This family of standards helps us manage your information and keep it
safe and secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you
and any applicable regulator of a suspected data security breach where we are legally required to do
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you
acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee
the security or integrity of any personal data that are transferred from you or to you via the internet. If
you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is
over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is
not, parental consent will be required to provide consent for the processing of any personal
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge.
In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this
Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured,
commonly used and machine-readable format and have the right to transmit those data to a third
party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning
you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further informaiton on each of those rights, including the circumstances in which they apply, see
the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the
General Data Protection Regulations
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing
including for example, unsubscribe buttons or web links. If such are offered, please note that there
may be some period after selecting to unsubscribe in which marketing may still be received while your
request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory
authority, in particular in the European Union (or European Economic Area) state where you work,
normally live or where any alleged infringement of data protection laws occurred. The supervisory
authority in the UK is the Information Commissioner who may be contacted at
or telephone: 0303 123 1113.
ensure you are aware of the most recent version that will apply each time you access this website. We
will also attempt to notify users of any changes by:
By email if you have opted in to receive emails.
If you have any questions about this policy or the information we hold about you, please contact us by:
Powguild Farm House,
telephone: +44 01592 782 584
Calls will be answered at the following times:
Monday to Thursday 8.30am - 5.30pm
Friday 8.30am - 12.30 pm
At the House of Bluebell, we believe that all of our products are made to the highest standard and our customers deserve nothing less than the best quality garments and accessories. However, if you are not happy for any reason with your purchase we are happy to offer a full refund (subject to a few conditions stated below).
All goods returned should be in the same condition as they were when received. Any labels should still be attached to the product and any packaging, boxes, bags, tissue paper should be returned with the product within the return period. Please notify us as soon as possible if you intend to return an order and we will be more than happy to exchange or refund your order.